Training Course Terms and Conditions

1. Who we are and how to read these terms

These terms and conditions apply to the training courses provided by Rockwey Limited, a company registered in England and Wales under company number 09033078, whose registered office is at Level 30, The Leadenhall Building, 122 Leadenhall Street, City of London, EC3V 4AB.

In these terms, "Rockwey", "we", "us" and "our" mean Rockwey Limited; "Customer", "you" and "your" mean the business purchasing the course; and "Delegate" means an individual nominated by the Customer to attend the course.

The person submitting a booking confirms that they have authority to make the booking and to bind the Customer to these terms.

We run in-person courses in network automation, taught using NetBox as the tooling. These terms set out the basis on which we offer and provide those courses. Please read them before making a booking. If anything is unclear, ask us before you book.

Details that vary from course to course - such as the course content, fee, venue, dates, equipment requirements, booking cutoff and our bank and VAT details - are set out on the relevant course page and on the invoice we issue, and form part of your contract with us.

These terms may be updated from time to time. The version in force when a booking is made applies to that booking, and its version number is recorded with the booking.

2. Who our courses are sold to

Our courses are sold to businesses only. By booking, you confirm that you are buying in the course of a trade, business, craft or profession and not as a consumer. We ask you to confirm this expressly when you submit a booking.

We do not sell these courses to consumers. If we reasonably believe that a booking has been made other than for business purposes, we may decline or cancel it and refund any fee paid.

3. How a booking is made and when a contract begins

The information on our website and course pages is an invitation to treat, not an offer. It does not oblige us to provide a place, and prices and availability may change until a contract is formed.

When you submit a booking you are making a request for a place. On receiving your request we may create a provisional hold for you. A provisional hold does not secure your place and does not create a contract.

Your place is secured, and a contract is formed between you and us, only when we have received cleared funds for the full invoiced amount. Until then we may withdraw the place or offer it to another customer.

A provisional hold expires automatically 10 working days after your request, or at the booking cutoff for the course, whichever comes first. If we have not received cleared funds in full by then, the hold lapses and the place is released.

4. Fees and payment

The course fee is stated on the course page and confirmed on the VAT invoice we issue to you. All prices are exclusive of VAT unless expressly stated otherwise.

Payment is made in full by BACS transfer to the bank account shown on the invoice. We do not accept card payments. Please quote the invoice number with your payment so that we can match it to your booking.

For international transfers, you as the sender are responsible for all transfer charges, intermediary bank charges and currency exchange costs. We must receive the full invoiced amount in pounds sterling (GBP). If we receive less than the invoiced amount for any reason, your place is not confirmed until we have received the outstanding balance in cleared funds.

Unless we expressly agree otherwise in writing, no credit terms are offered and a place is not confirmed until full payment has been received.

Where we expressly agree in writing that an amount may be paid after a place has been confirmed, we may claim statutory interest, fixed compensation and recoverable debt-recovery costs on any overdue amount under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Running the course, minimum and maximum numbers

Each course runs with a minimum of 10 confirmed Delegates and a maximum of 14. We keep numbers in this range so that the course works well for everyone attending.

If fewer than 10 Delegates are confirmed for a course, we will decide whether to run it and will notify affected Customers that the course is confirmed or cancelled no later than 10 working days before the course start date.

Bookings close 3 working days before the course start date. We may accept a later booking at our discretion, but we are not obliged to.

In these terms, "working days" means Monday to Friday, excluding bank holidays in England and Wales.

6. Changing or cancelling your booking

Once a place has been confirmed, the course fee is non-refundable if you or a Delegate cancels, a Delegate does not attend, or a Delegate attends only part of the course.

You may substitute another suitable Delegate at no charge at any time before the course starts. Please give us the replacement Delegate's details sufficiently in advance for us to administer the substitution and make any necessary arrangements.

Nothing in this section limits any remedy available to you where we have materially breached the contract or failed to provide the course with reasonable care and skill.

7. If we change or cancel a course

We may make reasonable changes to the course content, timetable, trainer, training equipment or venue where the change does not materially reduce the overall nature or quality of the course.

We may cancel or reschedule a course where: the minimum number of confirmed Delegates has not been reached; the trainer is unavailable because of illness or emergency; the venue becomes unavailable; essential utilities, systems or transport services fail; an event occurs outside our reasonable control; or we reasonably consider that running the course would be unsafe, unlawful or impracticable.

If we cancel a course, we will offer you a place on another available course date. You may instead request a refund of the course fee paid for the affected place.

If we make a material change to the date or location of a course, you may accept the change, transfer to another available course date, or request a refund of the course fee paid for the affected place.

Subject to section 15 (Our liability to you), the transfer or refund described in this section is the extent of our liability for the cancellation or material change. Please also read the section on travel and accommodation below.

8. Travel and accommodation are your responsibility

You are responsible for arranging and paying for your Delegates' travel, accommodation and any other costs of attending a course. We do not arrange or pay for these.

Subject to section 15 (Our liability to you) and to the fullest extent permitted by law, we are not liable for travel, accommodation or other attendance costs arising from a cancellation, rescheduling or venue change, including where a course is cancelled because the minimum number of confirmed Delegates has not been reached.

We recommend that you make flexible, refundable or appropriately insured travel and accommodation arrangements, and that you do not make non-refundable arrangements before we have confirmed that the course will run (see section 5).

9. Accessibility and reasonable adjustments

We want every Delegate to be able to take part fully in our courses.

Please tell us as early as reasonably possible about any disability, accessibility requirement or reasonable adjustment that may be needed - the booking form includes a space for access requirements. We consider each request individually and will make reasonable adjustments where required by law and reasonably practicable.

We cannot guarantee that every requested adjustment will be available, particularly where we do not control the venue or receive short notice, but we will discuss reasonable alternatives with you or the Delegate.

10. Conduct and recording

We ask all Delegates to behave professionally and with consideration for the trainer and other Delegates.

We may give a Delegate a reasonable warning, or in serious cases require them to leave immediately, if they: behave abusively, threateningly or discriminatorily; seriously or repeatedly disrupt the course; compromise the security of the training environment; misuse course systems or equipment; endanger any person or property; or fail to comply with reasonable instructions from the trainer or venue staff.

Before requiring a Delegate to leave because of behaviour that may relate to a disability, we will consider whether a reasonable adjustment is appropriate (see section 9), except where immediate action is reasonably necessary to protect safety or prevent serious disruption.

Except where the circumstances result from our breach of contract or our failure to make a legally required reasonable adjustment, no refund is due where a Delegate is properly required to leave under this section.

You may not record, film, photograph or stream any part of a course, in any format, without our prior written agreement.

11. Course materials and intellectual property

All intellectual property rights in materials created by Rockwey - including slides, exercises, lab materials, diagrams and handouts - remain owned by Rockwey or its licensors. We do not transfer ownership of them to you.

We grant each Delegate a personal, non-exclusive, non-transferable licence to use the supplied course materials for their own learning and internal professional reference. A Delegate may download, store and print a reasonable number of copies for their own use.

You and your Delegates must not, without our written permission: distribute the materials to other people; publish or upload them to any shared or public system; remove copyright or proprietary notices; resell or commercially exploit them; or use them to deliver training to others, whether inside or outside your organisation.

Any third-party or open-source materials remain subject to their respective owners' licence terms.

12. Equipment and lab access

Delegates must bring their own equipment meeting the requirements published on the course page. Please check these requirements before the course, as Delegates without suitable equipment may not be able to take part fully.

We are not responsible if a Delegate cannot access the course lab because of their own device, software, or restrictions placed on their equipment by their employer or IT policies.

Delegates must not enter into the training lab any live customer data, personal data, confidential information, production credentials, production configuration files, access tokens or other information that they are not authorised to disclose. The lab is a shared training environment and must be treated as such.

Delegates must use the training lab only for the course exercises. They must not attempt to access other users' systems, accounts or data, circumvent security controls, introduce malicious code, or use the lab for production or commercial workloads.

Temporary interruptions may occur in internet connectivity, third-party services or lab availability. Where a substantial lab failure within our control materially prevents completion of an important part of the course, we will use reasonable efforts to provide replacement access, repeat the affected material or offer another appropriate remedy.

13. Certificates

Where the course page states that a certificate is provided, we will issue a certificate to each Delegate who completes the course.

A certificate records completion of a Rockwey course only. It is not an external accreditation, professional certification or vendor endorsement of any kind, and does not represent that a Delegate has passed any external examination.

14. NetBox trademark and non-affiliation

NetBox and any associated names, marks and logos are owned by their respective owners. Rockwey's use of those names is descriptive only, to identify the tooling our courses are taught with.

We are not affiliated with, endorsed by, sponsored by, or a partner of NetBox or NetBox Labs. Our courses teach network automation using NetBox as the tooling, and are our own courses.

15. Our liability to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for deliberate wrongdoing, or for any other liability that cannot lawfully be limited or excluded. Where such liability arises, these terms do not cap or remove it.

Subject to the paragraph above, our total aggregate liability to you arising out of or in connection with a course, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed the total course fees paid or payable by you for the affected course.

Subject to the first paragraph of this section, we are not liable for: loss of profit, revenue, business, contracts, anticipated savings or goodwill; loss or corruption of data; loss resulting from a Delegate applying course examples or exercises to a live or production environment; or indirect or consequential loss.

The limitations in this section apply only to the fullest extent permitted by law and do not affect any express refund or transfer right set out in these terms.

16. Events outside our control

Neither party is liable for a delay or failure to perform its obligations where that delay or failure is caused by an event outside its reasonable control. Such events may include severe weather, fire, flood, epidemic, transport disruption, industrial action involving third parties, failure of utilities or communications, venue closure, governmental action, civil emergency, or serious illness or incapacity of the trainer where a suitable replacement cannot reasonably be found.

The affected party must notify the other as soon as reasonably practicable and take reasonable steps to reduce the effect of the event.

If an affected course cannot reasonably be rearranged or provided within 60 days, you may request a refund of the fee paid for the affected place.

17. Data protection

We process Customer and Delegate information for purposes including handling enquiries, administering bookings, taking payment, delivering courses, issuing certificates, keeping appropriate business records and complying with legal obligations. We handle personal data in line with data protection law.

You must ensure that you are entitled to give us any personal information relating to your Delegates and that Delegates have been given our privacy notice.

Dietary and accessibility information may include special-category personal data. We collect it only where necessary and with the Delegate's explicit consent or where another lawful condition applies. Providing this information is optional; we use it only to make appropriate dietary arrangements or to consider accessibility requirements and reasonable adjustments. Access is restricted to people who reasonably need the information, and it is not used for marketing.

We delete dietary and accessibility information within 30 days after the relevant course. If a Delegate attends another course, the information must be provided again as part of that booking.

Our privacy notice, which explains in full how we handle personal data and the rights individuals have, is available at www.rockwey.com/privacy.

18. General

These terms, together with the course page and invoice for your booking, form the entire agreement between you and us for that course and replace any earlier discussions or arrangements.

If we do not enforce a term, or delay in doing so, that is not a waiver of our rights, and we may still enforce it later.

If any term is found to be invalid or unenforceable, the rest of these terms continue to apply.

Any change to these terms for your booking must be agreed in writing between you and us.

Except as expressly stated in these terms, a person who is not a party to the contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.